In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
The practice uses a medical history sheet which includes lifestyle questions (to help identify patients in an oral cancer risk group) and questions to identify patients for whom special infection control precautions are needed (against transmissible spongiform encephalopathies)
Our Dental Practice Liverpool aims to provide dental care of a consistent quality, for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.
It is the policy of this practice to give patients full information about the cost of their dental care before any treatment is undertaken. A list of common treatment charges is available at Reception for treatments provided under NHS regulations or privately we will
We will try our uttermost not to keep our patients waiting longer than 10 minutes. To prevent running late we would ask that patients attend their appointment on time. Patients who are late may be asked to re-book. There may
At The Aigburth Dental Practice we aim to treat our patients with respect and politeness, to give them sufficient information to allow them to make an informed decision on their treatment and to recognise their needs and wishes. Informed Consent
The Practice sets time aside for patients in acute pain on a daily basis. We understand that Patients prefer to see the Dentist they are registered with, whenever possible we will try our best to arrange this for you. However our objective is to get y
At this practice, the need for the strict confidentiality of personal information about patients is taken very seriously.
Treatment terms are discussed with patients and agreed. Where patients attend the practice for the first time, terms for the initial appointment are discussed when the appointment is made
It can be distressing or embarrassing undergoing dental treatment. Chaperones are people who are there through the examination to make it less embarrassing. Chaperones are also used sometimes for medico-legal reasons – for example to provide protection to healthcare professionals against unfounded allegations of improper behaviour.