It is the policy of this practice to give patients full information about the cost of their dental care before any treatment is undertaken. A list of common treatment charges is available at Reception for treatments provided under NHS regulations or privately we will ensure that all patients:
Are advised of what they have to pay, when they should pay and how they can pay (e.g. cheque, cash, card, direct transfer)
Know what they will receive for their payment (i.e. what treatment or care)
Understand whether their treatment is provided privately or under NHS contract or a mixture (in which case we will identify clearly what is proposed)
Are given a written estimate and treatment plan on request or where treatment involves more than routine preventive examination and hygiene care
Understand their own responsibilities in terms of payment terms and how to avoid any penalty for overdue fees (missed appointment charges, late payment etc)
Are not pressured into signing agreements or paying fees
Obtain a receipt for any payments they make and can review their account details
Can talk to a staff member who can explain clearly what payments are due and what they are for
Can discuss with staff what treatment options and costs are available
Are given an estimate where a precise cost cannot be determined in advance (e.g. laboratory work) and will receive timely advice of any additional costs where appropriate.
We try to make payment as straightforward as possible.
Our normal policy is that patients are asked to pay a proportion at each visit or patients are asked to pay a deposit of 50% prior to the commencement of treatment costing over £100.00 and the balance on completion or patients are asked to pay on the day of completion of treatment.
Denplan patients are advised at the time of registration what their plan includes, what is excluded and what costs are involved
Denplan Care Patients will receive 20% off cosmetic treatment. Denplan essential patients receive 10% discount. Denplan Membership patients receive 15% discount off their check ups only.